Terms of service
Terms of Service
Welcome to the Herbova online store. These terms apply to the contractual relationship between you and Rikkilä Group Oy (Business ID: 3005912-6). Herbova and Rikkila Group Ltd are auxiliary business names of Rikkilä Group Oy. By using our online store, you accept these terms.
1. General
Herbova is an online store selling indoor gardening products, seeds and growing accessories to consumers and businesses. We reserve the right to change the content, terms, product selection and prices of the online store without separate notice. The terms currently in force are available in the online store.
2. Ordering
Products are ordered through the online store shopping cart. The customer must provide accurate and complete contact details for the order. The order becomes binding once the customer has received an order confirmation by email. We reserve the right not to accept an order for a justified reason.
3. Prices and taxes
Prices are shown in the currency available for the selected market and include VAT where applicable, unless otherwise stated. We reserve the right to change prices and shipping costs. Pricing errors caused by obvious mistakes, such as technical errors, are not binding on us.
4. Payment service provider
The payment processing service is provided by Paytrail Oyj (Business ID: 2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail appears as the payment recipient on the bank statement or card invoice and forwards the payment to the merchant. In case of complaints, please contact the merchant first.
Paytrail Oyj
Business ID: 2122839-7
Innova 2, Lutakonaukio 7
40100 Jyväskylä, Finland
paytrail.com/kuluttaja/tietoa-maksamisesta
5. Shipping
We deliver products to Finland and selected European countries using the available shipping methods shown at checkout. Shipping costs, delivery options and estimated delivery times vary by destination country and order contents. The final shipping cost is shown at checkout before the order is confirmed.
Orders are usually processed within 0–1 business days after payment has been confirmed. Delivery times are estimates and may vary depending on the carrier, destination country, seasonal demand and other factors outside Herbova’s control.
6. Right of cancellation and returns
Consumer customers have the right to cancel an order within 14 days of receiving the order. The returned product must be unused, in its original packaging and in resalable condition. Opened or used seed, growing medium, nutrient or other similar products cannot be returned if the product can no longer be resold or if the return is not possible due to the product’s quality, hygiene or shelf life. More detailed instructions can be found on our separate Return and Refund Policy page.
7. Complaints
If a product is faulty, damaged or does not match your order, please contact us by email as soon as possible after noticing the issue. We will resolve the situation as quickly as possible, for example with a replacement product, a new product or a refund when applicable. You will receive further instructions from our customer service.
8. Limitation of liability
Rikkilä Group Oy / Herbova is not liable for indirect or consequential damages, such as loss of income, unless otherwise required by mandatory legislation. Products are delivered as they are, and their use is the customer’s responsibility.
9. Privacy and personal data
Personal data is processed in accordance with data protection legislation and Herbova’s Privacy Policy. Data is not disclosed to third parties without the customer’s consent unless required by law.
10. Applicable law and dispute resolution
These terms are governed by Finnish law. Any disputes will primarily be resolved through negotiation. Consumers may also refer the matter to the Finnish Consumer Disputes Board.
Contact details
Herbova / Rikkilä Group Oy
Business ID: 3005912-6
Auxiliary business names: Herbova, Rikkila Group Ltd
Email: info@herbova.com
Address: PL 222, 00101 Helsinki, Finland
Website: www.herbova.com